Bookings & Enquiries

  • Simply get in touch via our website, email hello@sgc.com, or call us directly. We'll discuss your requirements; location, property size, dates, and how many people you're placing, and confirm availability, usually within the same working day.

  • Our standard minimum stay is 7 nights. We specialise in mid-stay (1–4 weeks) and long-stay (1–6 months) placements, this is where we offer the most value and where our properties are set up to best support extended living rather than just overnight visits.

    That said, if you need something shorter, get in touch, we'll always do our best to accommodate where we can."

  • We aim to confirm placements same day or next day, subject to availability. If your organisation regularly needs short-notice accommodation, project deployments, last-minute relocations, or insurance placements, tell us when we set up your account and we'll factor that into how we manage capacity for you.

  • For direct bookings:

    28+ days before check-in — full refund
    14–27 days before check-in — 50% refund
    Under 14 days — no refund

Stays & Properties

  • A properly prepared, fully furnished home, not a stripped-back rental. Every Solace property is ready with fresh hotel-quality linen and towels, a fully equipped kitchen, high-speed broadband, Smart TV, and all utility bills included. Your staff won't need to do anything apart from make themselves at home.

  • Our properties use a secure key safe or smart lock, so your staff can check in at any time, including late evenings or early mornings, without needing to coordinate with anyone. Full access details are sent directly to you before arrival.

  • Standard check-in is from 3:00pm and check-out is by 11:00am. However, we understand that travel doesn't always fit these windows and plans don’t always go the way we hope them to Therefore, if your staff need an early arrival or late departure, let us know in advance and we'll accommodate where we can.

  • You will have direct access to a member of our team, not a generic inbox.

    We treat any issue as a priority, respond as urgently as we can, and will keep everyone informed throughout. Every property is inspected before arrival, but if something isn't right, we want to know immediately so we can fix it.

  • We are currently based in the Gatwick and Horsham area, with plans to expand across Surrey, West Sussex, London and Manchester.

    If you need accommodation in a specific location, get in touch, our portfolio is growing and we may be able to help sooner than you'd expect.

Cost & Payment

  • Pricing varies by property, size, location, and length of stay. We offer competitive rates that represent significantly better value than equivalent hotel accommodation.

    Contact us with your requirements and we'll provide a clear, all-inclusive quote with no hidden fees.

  • Everything is included. All utility bills, gas, electricity, water, and broadband are covered in your rate. Alongside that, regular housekeeping is included in our pricing too. The price you're quoted is the price you pay. No hidden extras, no platform fees on direct bookings.

  • Yes, a refundable security deposit is required at the time of booking. It is returned in full within 7 days of check-out, provided the property is left in the same condition. Any deductions are always clearly explained and evidenced before being made.

  • We accept bank transfer and all major debit and credit cards.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

Property Partners

  • Simply get in touch via our inquiry page or email us at hello@sgc.com. One of our team will reach out for a no-obligation conversation to understand your property and what you're looking for. If it's a good fit, we'll provide a clear understanding of what you can expect at every stage of the process.

  • We take on full management and operate your property as premium serviced accommodation for corporate guests, contractors, and professionals.

    We handle everything from marketing, bookings, guest communications, cleaning, linen, and maintenance coordination. You receive your agreed monthly income with no day-to-day involvement required.

  • We market your property across a range of platforms and channels to maximise occupancy. All listings are professionally written and presented with high-quality photography and videography. You don't need to do anything - we handle it entirely.

  • Income depends on your property's size and location. We'll provide a clear earnings projection before you commit to anything. Payments are made monthly by bank transfer on an agreed date, with a transparent statement showing occupancy and revenue. Our goal is to outperform what a standard tenancy would generate for you.

  • Void periods are something we take seriously and work hard to prevent. Our aim is to ensure your property is occupied as consistently as possible. Where a gap does arise, we'll act on it immediately and keep you informed throughout - you'll never be left wondering what's happening with your property.

  • We treat every property as if it were our own. Properties are professionally cleaned between every stay and we carry out regular inspections throughout the management period. We'll keep you updated and flag anything needing attention before it becomes a larger issue.